Troubleshooting
Imports
Resolve issues with PDFs, URLs, images, and generated media.
Imports
Use this page when imported content does not appear or an import fails.
What To Check
- The source file or URL is accessible.
- The active workspace is open.
- Large files have finished processing.
- Network settings allow URL imports or media generation.
- The imported item is listed under the expected document or resources view.
Next Step
Try importing a small file or simple URL first. If that works, the issue is likely with the original source.